General Terms and Conditions

Eligibility Requirements

Users must be at least 18 years old, capable of forming legally binding agreements, and lawful residents within Canada to utilize PetKOne services.

Individuals younger than 18 must obtain parental or guardian consent before using PetKOne devices.

Usage must comply with applicable local, provincial, and federal laws without engaging in prohibited activities.

PetKOne’s services and products are made available exclusively for residents within Canada unless otherwise specified.

Account Management

Creating an account grants access to advanced features of PetKOne's smart devices. Ensuring accuracy and security of your account information is your responsibility.

You agree to provide truthful and up-to-date information for account creation and maintenance.

You shall safeguard your login credentials and immediately notify PetKOne upon any unauthorized use.

Accounts are non-transferable and for personal use only.

Promptly notify PetKOne at our official contact if you suspect any account compromise to limit potential damages.

PetKOne reserves the right to suspend or terminate accounts breaching these terms or engaging in misuse.

Service Provision

PetKOne delivers AI pet care hardware and software solutions designed for pet nutrition and monitoring, provided subject to these terms.

We may update or modify features, functionality, or policies, communicating relevant changes in an appropriate timeframe.

While we strive for continuous service, intermittent maintenance or unforeseen interruptions may occur without liability.

User Conduct Rules

Users agree to maintain ethical and lawful behavior in their engagement with PetKOne services.

• Do not attempt to disrupt system functionality or security.
• Respect intellectual property rights of PetKOne and others.
• Avoid misuse of communication channels to prevent spam or fraudulent activity.
• Comply with all applicable laws governing the use of AI pet care technologies.
• Do not reverse engineer or misuse device software or hardware.
• Maintain the confidentiality of personal account information.
• Report any suspected vulnerabilities or violations promptly.

User-Generated Content

Content users upload or share through PetKOne platforms remains their responsibility and subject to our policies.

Users retain ownership of their content but grant PetKOne a license to use it as necessary for service operation.

This license is non-exclusive, worldwide, royalty-free, and revocable upon content removal requests compliant with policy.

Users ensure content uploaded does not infringe upon others’ rights or violate laws.

PetKOne reserves the right to remove inappropriate or violating content upon detection or notice.

Intellectual Property Rights

All software, design, branding, and content provided by PetKOne are protected under intellectual property laws.

• Unauthorized copying, distribution, or modification is prohibited.
• Use of PetKOne activity requires express permission.
• Violation may result in legal action.

Paid Services Terms

Certain premium PetKOne offerings require payment, which is governed by these supplementary terms.

Pricing details are provided transparently prior to purchase with clear billing policies.

Payments must be completed through authorized channels to activate services.

Subscriptions renew automatically unless canceled in accordance with our cancellation policy.

Refund eligibility is addressed case by case, excluding misuse or neglect.

Users may cancel subscriptions anytime through account settings or support.

Applicable taxes are applied according to Canadian law and included in billing statements.

Any price modifications will be notified prior to billing cycles.

Failure to remit payments can result in suspended or terminated access.

Disclaimer of Liability

PetKOne provides AI pet care devices as is. While we employ best practices, we do not accept liability for damages arising from device malfunctions or misinterpretations of data.

Limitations of Liability

Our liability is limited to the extent permitted by Canadian law and excludes indirect or consequential damages related to usage.

Third-Party Services

Some features may integrate third-party services with separate terms and privacy standards beyond PetKOne’s control.

Termination of Service

PetKOne may suspend or terminate user access due to violation of terms or other legitimate reasons upon notice.

Termination results in loss of access and potential data deletion following retention policies.

Privacy Commitment

PetKOne commits to data protection adhering to Canadian privacy legislation, transparently managing user information.

Communications

By using our services, you consent to receiving electronic communications related to account and service updates.

Updates to Terms

We may revise these terms occasionally; continued use constitutes acceptance of changes.

Governing Law

These terms are governed by the laws of the Province of Ontario and applicable federal laws within Canada.

Dispute Resolution

Disputes should be addressed through consultation first; unresolved issues may proceed under Ontario jurisdiction.